Client Success Story
Experience Kissimmee Connects Reuse with Community Impact
For Experience Kissimmee, sustainability is about more than protecting the places people love to visit. It’s about creating lasting value for the environment, the destination, and the people who call it home.
As the official destination marketing organization for Osceola County, Florida, Experience Kissimmee has made destination stewardship central to its mission. Through its Kissimmee Cares initiative, the organization partners with local nonprofits to improve the lives of residents while championing environmental initiatives that protect the destination for future generations.
To bring these priorities together, Experience Kissimmee partnered with Fill it Forward to turn a simple workplace habit into measurable environmental and community impact.
Turning Reuse into Action
Experience Kissimmee kept the program simple from the start. Staff were provided with Fill it Forward stickers for their reusable bottles, invited to create an account in the Fill it Forward App, and encouraged to scan their sticker each time they refilled.
Fill it Forward provided the marketing materials Experience Kissimmee needed to introduce and promote the program, including posters that helped keep reuse top of mind throughout the workplace. The team also had access to Reuse365, Fill it Forward’s full suite of engagement and impact tools, giving them additional ways to encourage participation, track progress, and understand the environmental impact of their program.
Each refill tracked through the Fill it Forward App also unlocked a donation through Sponsored Giving, allowing Experience Kissimmee to direct its impact toward a cause close to home: the Healthy Start Coalition of Osceola County.
The result was a program that connected an everyday environmental choice with an opportunity to support local families.
“By partnering with Fill it Forward, Experience Kissimmee has successfully bridged its charitable work with its environmental ambitions. In its first year, our team logged more than 1,500 refills, contributing $500 to the Healthy Start Coalition of Osceola County. These funds helped restock the Baby Mall, providing essential supplies to growing families while reinforcing how simple everyday actions can create meaningful environmental and community impact.”
Jason Holic,
CDME, Chief Destination Experience Officer
The program gave Experience Kissimmee employees a way to see the connection between their individual choices and the community around them.
Environmental Impact That Adds Up
To date, Experience Kissimmee’s reuse program has achieved:
These results show how participation can add up over time. What begins as one person choosing to refill instead of reaching for a single-use bottle can become a collective effort that benefits both the environment and the community.
A Model for Destination Stewardship
Experience Kissimmee’s approach demonstrates that sustainability programs can seamlessly integrate with community impact. By connecting the two, the organization created a meaningful way for employees to participate in its broader mission of destination stewardship.
In recognition of these efforts, Experience Kissimmee was named a 2025 Fill it Forward Changemaker Award winner in the Community Leadership category. The award celebrates organizations that engage their communities through sustainability initiatives that create both environmental and social impact.
Experience Kissimmee shows what’s possible when organizations make it easy for people to turn everyday choices into meaningful action—creating a ripple effect that reaches beyond the workplace and into the community.
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